Lenovo ThinkServer TS440 70AL - Diagnostics

Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage173foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage47
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage167.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould
besolved.
6.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
7.Downloadanduseadiagnosticprogramtodiagnoseproblems.See“Usingadiagnosticprogram”on
page167
.
8.Referto“Basictroubleshootingtables”onpage168andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
9.Tryusingapreviousserverconfigurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffect.
10.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
11.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage173
.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontpanel,therearpanel(EthernetstatusLEDs),the
systemboard,thehot-swapharddiskdrives(ifsupported),andtheopticaldrives.ThevariousLEDshelp
youeasilyidentifythesystemanddevicestatusanddiagnoseproblems.ForinformationabouttheLEDs,
refertotherelatedtopicsin“Locations”onpage12.
Usingadiagnosticprogram
Thefollowingdiagnosticprogramsareavailableforyoutodiagnoseserverproblems:
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