– For more information about using the web interface to collect service data, see the “Backing up the
BMC configuration” section in the XCC documentation compatible with your server at
https://
sysmgt.lenovofiles.com/help/topic/lxcc_frontend/lxcc_overview.html
.
– For more information about using the CLI to collect service data, see the “XCC
ffdc command” section
in the XCC documentation compatible with your server at
https://sysmgt.lenovofiles.com/help/topic/lxcc_
frontend/lxcc_overview.html
.
• Lenovo XClarity Administrator
Lenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to Lenovo
Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed
endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another
service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and
send diagnostic files to the Lenovo Support.
You can find more information about setting up automatic problem notification within the Lenovo XClarity
Administrator at
http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_setupcallhome.html.
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-
band and out-of-band. When running in-band within the host operating system on the server, OneCLI can
collect information about the operating system, such as the operating system event log, in addition to the
hardware service data.
To obtain service data, you can run the
getinfor command. For more information about running the
getinfor, see
http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_getinfor_command.html.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider
and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist for your region support details.
Appendix A. Getting help and technical assistance 57
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