Appendix A. Service and Support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full
explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the
warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to
service at your location. A Lenovo technical support representative can help you determine the best
alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be available until 90
days after the option has been withdrawn from marketing. After that time, the support is cancelled, or
made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following information
available: option name and number, proof of purchase, computer manufacturer, model, serial number and
manual, the exact wording of any error message, description of the problem, and the hardware and
software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at your
computer during the call.
Country or Region Language Telephone Number
Africa -- Africa
+44 (0)1475-555-055
South Africa
+27-11-3028888, 0800110756, and +27-11-3027252
Central Africa
Contact the nearest Business Partner
Argentina Spanish 0800-666-0011
Australia English 131-426
Austria German 43-810-100654
(Warranty service and support)
Belgium Dutch 02-225-3611
(Warranty service and support)
French 02-225-3611
(Warranty service and support)
Bolivia Spanish 0800-10-0189
Brazil Brazilian Portuguese Calls made from within the Sao Paulo region
(11) 3889-8986
Calls made from outside the Sao Paulo region
0800-701-4815
© Copyright Lenovo 2009, 2010 13
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