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7) Service
Service policy
The LD360 DMX is designed for a long, trouble free life. If you suspect that you have a
dimmer problem, the first step is to check all other system components and connections.
The easiest test is to substitute a known good dimmer in place of the suspected unit.
Make sure that the DMX start address is set to the same value.
Specific problems and solutions are listed below:
Problem Indication Solution
no power breaker not lighted check incoming power
No response to DMX Display shows D, but
no output
Level set in Channel menu
Clear dimmer and recheck.
Shorted load breaker trips repair instrument or cable
No DMX signal Display shows A Check cable and controller
SCR failure Channel stuck at full refer to service center
Over Temp Error 02 Check airflow
Over Voltage Error 01 Check power wiring
Overload breaker trips check wattage of loads
If a problem is verified in the dimmer pack, contact your Leprecon dealer for service.
Because of the high voltages present inside of the dimmer, it is important that all service
be done only by qualified personnel. Substandard repairs can create a dangerous
condition.
Warranty Information
For a period of two years from the date of sale, Leprecon LLC will replace any defective
parts and will repair any defective module returned to the factory prepaid, without charge
for parts or labor. Damage caused by misuse, incorrect line voltage or connection to
shorted loads is not covered under warrany.
Please consult your dealer for full warranty details.
The Leprecon service department may be reached at 810-231-9373 during business
hours, or a message may be left after hours. Our fax number is 810-231-1631.
Our service department must first authorize any return to the factory. Do not return any
equipment without calling for an authorization number.
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