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Levo Retailer Technical Guide
Troubleshooting & Diagnosis Guide -
Fundamentals
Diagnose the Issue
Prior to diagnosing any issue, performance or functional, the system to meet the following Conditions of Operation for the motor to
activate:
CONDITIONS OF OPERATION
• The battery must be charged and turned on
• The battery must be connected to the motor
• The motor must be operational
• The speed sensor must be connected
• The magnet must be installed on the rear wheel
• The rider defined settings must allow power via the Mission Control app
• The rider must apply torque to the cranks
• The bike speed must be greater than zero but less than 20 mph (US & Canada), 25 km/h (elsewhere)
PERFORMANCE DIAGNOSIS
The best approach to diagnose a performance issue is to:
• Categorize the issue
• Understand the rider's expectations
• Understand the situation that resulted in the perceived issue
• Attempt to correlate the rider's perception with data based values from the Mission Control App
• Test ride the bike with known good components installed as a comparison.
Again, the insights from the Get a Description process will provide valuable information on how the rider's input to the bike impacts the
issue.
Detailed information about common performance issues and how address them are found in the next section Troubleshooting &
Diagnosis - Performance Issues.
FUNCTION DIAGNOSIS
Function issues or faults are typically due to a single component that is damaged, defective, or is not properly connected. Review the
rider's responses from the Get a Description process and adhere to the Conditions of Operation while you perform:
• Visual inspection - check the connections and components that are visible before removing any of them.
• Check connectivity with the Mission Control App - specific types of data are transmitted to the app if there is a proper connection.
• Substitute components connected to the motor - removal of the left crankarm and motor covers allows access to the entire drive
system.
Detailed information about common function issues and how address them are found in the next section Troubleshooting & Diagnosis -
Function Issues.
Call Retail Care
Your Retail Care representative will be able to help with issues that are unique or not easily solved. You Retail Care rep will be able to
provide technical information, consult with other Specialized subject matter experts on your behalf, and get you the solution or parts you
need to get the rider back on the trail. Remember that the entire drive system is made up of only six components and that they are all
easily replaceable. It is in everyone' best interest to keep a rider on their Levo, or get them back on it as quickly as possible.
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