Troubleshooting
Login troubleshooting
USB device is not supported
M
AKE SURE THAT A SUPPORTED SMART CARD READER IS ATTACHED
Remove the unsupported reader and attach a valid reader. For information on the supported readers, contact your
Lexmark representative.
Printer home screen fails to return to a locked state when not in use
Try one or more of the following:
MAKE SURE THAT THE AUTHENTICATION TOKEN IS INSTALLED AND RUNNING
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2 Make sure that the authentication token appears in the list of installed solutions and that it is in a “Running”
state.
• If the authentication token is installed but is not running, then select the application name, and then click
Start.
• If the authentication token does not appear in the list of installed solutions, then contact the Solutions Help
Desk for assistance.
MAKE SURE THAT PKI AUTHENTICATION IS INSTALLED AND RUNNING
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2 Make sure that PKI Authentication solution appears in the list of installed solutions and that it is in a “Running”
state.
• If PKI Authentication is installed but is not running, then select the application name, and then click Start.
• If PKI Authentication does not appear in the list of installed solutions, then contact the Solutions Help Desk.
Login screen does not appear when a smart card is inserted
M
AKE SURE THAT THE SMART CARD IS RECOGNIZED BY THE READER
Contact the Solutions Help Desk for assistance.
Troubleshooting 59
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