Action Yes No
Step 9
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
a Replace the motor (registration).
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (input): Paper cleared too early service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the tray for overfilling.
Is the tray overfilled?
Go to step 4. Go to step 5.
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 6. Go to step 7.
Step 6
Replace the crumpled or damaged paper.
Does the problem remain?
Go to step 7. The problem is
solved.
5028
Diagnostic information
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