– If TCP/IP is enabled, check the IP address, netmask, and gateway to make sure they are correct
– Make sure bridges and routers are functioning properly.
– Make sure all the physical connections between the print server, the printer, and the network are working.
• If the printer is connected to a network, compare the IP address of the print server to the address stored for the
network printer in the name server or /etc/hosts file. If the addresses do not match, edit the /etc/hosts file, or
update the name server to correct the address.
• Print a setup page from the print server.
For more information about printing a setup page, see the print server documentation.
– If the page prints, the connection between the print server and the printer is working correctly.
– If the page does not print, check all physical connections.
– Make sure the print queue is Enabled and Accepting jobs after you correct the problem.
– Re-enable the queue with the printer drivers.
– Remove all print jobs from the queue, and then re-enable the queue.
– Verify the virtual device selection in the queue.
– Create a new virtual device, and then change the queue to point to the newly configured virtual device.
– Restart the lpsched or lpd process.
The file I sent to the print queue came out as garbage
You can create PCL emulation, PostScript emulation, Automatic, Automatic Plus, Automatic PDF, and raw data
queues.
• Automatic queues support both PCL emulation and PostScript emulation data.
• Automatic Plus queues support PCL emulation and PostScript emulation data, as well as ImageQuick data (such
as HTML, PDF, TIFF, and BMP).
Note: Automatic Plus data queues work only with printers that support Direct Image or ImageQuick data. If you
use an Automatic Plus queue with a printer that does not support ImageQuick data, the job will not print correctly.
• Automatic PDF queues support PCL emulation, PDF, and PostScript emulation data.
Note: Automatic PDF data queues work only with printers that support PDF data. If you use an Automatic PDF
queue with a printer that does not support PDF data, the job does not print correctly.
• PostScript emulation queues can print PostScript emulation data.
• PCL emulation queues can print PCL emulation and ASCII data.
• Raw data queues pass the print data directly to the printer without adding any additional printer-related
commands.
If you want to print HTML, graphics, or PDFs on a printer that does not support these formats, you need to print them
through an application that converts these data files into PCL emulation or PostScript emulation.
For more information, see “Printing a file” on page 25.
The hostname does not resolve
• If a DNS hostname does not resolve, your system may not be configured to search for a hostname without a
domain name. Try using the full DNS domain name.
• Check your name server (DNS server). Add the hostname to either NIS, DNS, or the /etc/hosts file.
• For more information, see the operating system documentation, or contact the system administrator.
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