= Supported
X = Not supported
Printer model
Message Status code Return string MS911 MX910, MX911, MX912
Intervention Required -
Unsupported Cartridge
40021
Cartridge part
number
unsupported by
device [32.xx]
XX
Intervention Required -
Tray Size Sense Error
40021
Tray [x] Size
Sense Error [40]
XX
Intervention Required -
Open Bin Exit Tray
40021
Open Bin 1 Exit
Tray [41]
XX
Intervention Required -
Cartridge Region
Mismatch
40021
Cartridge region
mismatch [42.xy]
XX
Intervention Required -
Cartridge Region
Mismatch
40021
Replace
cartridge,
printer region
mismatch [42.xy]
Intervention Required -
Cartridge Missing
40021
Replace missing
cartridge
[31.xy]
Intervention Required -
PC/Imaging Unit
Defective
40021
Replace
defective
photoconductor
[31.xy]
Intervention Required -
Developer Missing
40021
Replace missing
[color]
developer
[31.xy]
Intervention Required -
PC/Imaging Unit Missing
40021
Replace missing
photoconductor
[31.xy]
Intervention Required -
Developer Defective
40021
Replace
defective
[color]
developer
[31.xy]
Intervention Required -
Imaging Kit Defective
40021
Reinstall
missing or
unresponsive
black and color
imaging kit and
all cartridges
[31.xy]
Intervention Required -
Imaging Kit Missing
40021
Replace missing
black and color
imaging kit
[31.xy]
1
This message applies only to two‑line printers.
2
This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively.
Appendix B: PJL support 53