Lexmark MX532adwe - Paper Jam in the Duplex Unit

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3 Close door B.

Paper jam in the duplex unit

1 Remove the tray.

2 Push the duplex unit latch to open the duplex unit.

Troubleshoot a problem 258

Main Page

Table of Contents2
Safety Information6
Conventions6
Product Statements6
Learn about the Printer9
Finding Information about the Printer9
Finding the Printer Serial Number10
Printer Configurations11
Using the Control Panel12
Understanding the Status of the Indicator Light12
Selecting Paper12
Paper Guidelines12
Paper Characteristics13
Unacceptable Paper14
Storing Paper14
Selecting Preprinted Forms and Letterhead14
Supported Paper Sizes15
Supported Paper Types17
Supported Paper Weights18
Set Up, Install, and Configure19
Selecting a Location for the Printer19
Attaching Cables20
Setting up and Using the Home Screen Applications21
Customizing the Home Screen22
Supported Applications22
Setting up Scan Center23
Creating a Shortcut23
Setting up Card Copy23
Using Display Customization24
Using Customer Support24
Setting up Device Quotas25
Managing Bookmarks25
Creating Bookmarks25
Creating Folders26
Managing Contacts26
Setting up and Using the Accessibility Features27
Activating Voice Guidance27
Navigating the Screen Using Gestures27
Using the Onscreen Keyboard28
Enabling Magnification Mode28
Setting up the Printer to Fax30
Using the Embedded Web Server31
Setting up Fax Using a Standard Telephone Line32
Setting up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs34
Connecting to a Distinctive Ring Service36
Setting the Fax Date and Time37
Configuring Daylight Saving Time37
Configuring the Fax Speaker Settings37
Configuring the E-Mail SMTP Settings37
Yahoo! Mail44
Loading Paper and Specialty Media45
Loading the Multipurpose Feeder47
Linking Trays48
Installing and Updating Software, Drivers, and Firmware49
For Macintosh Users50
Updating Firmware50
Installing Hardware Options51
Installing Optional Trays52
Installing a Printer Hard Disk56
Installing an Internal Solutions Port59
Networking69
Wireless Support69
Connecting the Printer to a Wi-Fi Network69
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)70
Configuring Wi-Fi Direct70
Connecting Using Wi-Fi71
For Windows Users71
Deactivating the Wi-Fi Network72
Checking the Printer Connectivity72
Secure the Printer73
Locating the Security Slot73
Erasing Printer Memory73
Erasing Printer Storage Drive73
Restoring Factory Default Settings74
Statement of Volatility74
Print75
Printing from a Computer75
Printing from a Mobile Device75
Printing from a Mobile Device Using Mopria Print Service76
Printing from a Mobile Device Using Airprint76
Printing from a Flash Drive77
Supported Flash Drives and File Types78
Configuring Confidential Jobs78
Printing Confidential and Other Held Jobs79
For Macintosh Users79
Printing a Font Sample List80
Printing a Directory List80
Placing Separator Sheets between Copies80
Canceling a Print Job80
Adjusting Toner Darkness80
Copy81
Using the Automatic Document Feeder and Scanner Glass81
Making Copies81
Copying Photos81
Copying on Letterhead82
Copying on both Sides of the Paper82
Reducing or Enlarging Copies82
Collating Copies82
Placing Separator Sheets between Copies82
Copying Multiple Pages Onto a Single Sheet83
Copying Cards83
Creating a Copy Shortcut83
E-Mail84
Using the Automatic Document Feeder and Scanner Glass84
Sending an E-Mail84
Creating an E-Mail Shortcut84
Fax85
Using the Automatic Document Feeder and Scanner Glass85
Sending a Fax85
Using the Control Panel85
Using the Computer85
Scheduling a Fax86
Creating a Fax Destination Shortcut86
Changing the Fax Resolution86
Adjusting the Fax Darkness86
Printing a Fax Log87
Blocking Junk Faxes87
Holding Faxes87
Forwarding a Fax87
Scan89
Using the Automatic Document Feeder and Scanner Glass89
Scanning to a Computer89
Scanning to an FTP Server90
Creating an FTP Shortcut90
Scanning to a Network Folder91
Creating a Network Folder Shortcut91
Scanning to a Flash Drive92
Use Printer Menus93
Menu Map93
Device94
Remote Operator Panel97
Power Management100
Restore Factory Defaults102
Maintenance102
Configuration Menu102
Out of Service Erase107
Home Screen Customization107
Update Firmware108
About this Printer108
Print108
Job Accounting111
Paper116
Tray Configuration116
Media Configuration116
Universal Setup116
Custom Scan Sizes117
Media Types118
Copy118
Copy Defaults118
Advanced Imaging120
Fax122
Fax Defaults122
Fax Send Settings124
Fax Receive Settings127
Fax Cover Page130
Fax Log Settings130
Speaker Settings131
Voip Settings132
SIP Settings132
Fax Server Setup134
Fax Server E-Mail Settings134
Fax Server Scan Settings136
E-Mail137
E-Mail Setup137
E-Mail Defaults138
Advanced Imaging140
Web Link Setup143
Ftp144
USB Drive148
Flash Drive Scan148
Flash Drive Print151
Network/Ports153
Network Overview153
Mobile Services Management157
LPD Configuration163
Restrict External Network Access165
Security166
Login Methods166
Manage Permissions166
Local Accounts167
Schedule USB Devices168
Security Audit Log168
Login Restrictions171
Confidential Print Setup171
Disk Encryption172
Erase Temporary Data Files172
Solutions LDAP Settings172
Cloud Services173
Reports174
Menu Settings Page174
Troubleshooting175
Forms Merge175
Printing the Menu Settings Page176
Maintain the Printer177
Checking the Status of Parts and Supplies177
Configuring Supply Notifications177
Setting up E-Mail Alerts177
Viewing Reports178
Ordering Parts and Supplies178
Ordering an Imaging Unit179
Replacing Parts and Supplies180
Replacing the Toner Cartridge180
Replacing the Imaging Unit182
Replacing the Pick Tires197
Cleaning Printer Parts206
Cleaning the Scanner207
Cleaning the ADF Rollers210
Saving Energy and Paper214
Moving the Printer to Another Location214
Shipping the Printer215
Troubleshoot a Problem216
Print Quality Problems216
Printer Error Codes217
Incompatible Tray [X]221
Printing Problems223
Print Quality Is Poor223
Blank or White Pages223
Dark Print224
Fine Lines Are Not Printed Correctly226
Folded or Wrinkled Paper227
Gray Background228
Incorrect Margins230
Light Print230
Mottled Print and Dots232
Paper Curl233
Print Crooked or Skewed235
Solid Black Pages235
Text or Images Cut off236
Toner Easily Rubs off237
Horizontal Light Bands238
Vertical Light Bands239
Vertical White Lines240
Vertical Dark Bands240
Vertical Dark Lines or Streaks242
Vertical Dark Streaks with Print Missing243
Repeating Defects244
Print Jobs Do Not Print245
Confidential and Other Held Documents Do Not Print246
Job Prints from the Wrong Tray or on the Wrong Paper247
Slow Printing247
The Printer Is Not Responding249
Unable to Read Flash Drive250
Enabling the USB Port251
Clearing Jams251
Avoiding Jams251
Identifying Jam Locations252
Paper Jam in Door a254
Paper Jam in Door B257
Paper Jam in the Duplex Unit258
Paper Jam in Trays259
Paper Jam in the Multipurpose Feeder260
Paper Jam in the Automatic Document Feeder260
Network Connection Problems262
Cannot Open Embedded Web Server262
Hardware Options Problems264
Cannot Detect Internal Option264
Defective Flash Detected264
Not Enough Free Space in Flash Memory for Resources265
Issues with Supplies265
Replace Cartridge, Printer Region Mismatch265
Non-Lexmark Supply266
Paper Feed Problems266
Envelope Seals When Printing266
Collated Printing Does Not Work267
Tray Linking Does Not Work267
Paper Frequently Jams268
Jammed Pages Are Not Reprinted269
E-Mailing Problems269
Faxing Problems270
Caller ID Is Not Shown270
Poor Fax Print Quality275
Scanning Problems276
Partial Copies of Document or Photo278
Poor Copy Quality279
Vertical Dark Streaks on Output When Scanning from the ADF279
Scan Job was Not Successful280
Scanner Does Not Close281
Scanning Takes too Long or Freezes the Computer281
Scanner Does Not Respond282
Adjusting Scanner Registration282
Adjusting ADF Registration282
Contacting Customer Support283
Recycle and Dispose284
Recycling Lexmark Products284
Recycling Lexmark Packaging284
Notices285
Product Information285
Edition Notice285
Government End Users285
Licensing Notices286
Noise Emission Levels286
Waste from Electrical and Electronic Equipment (WEEE) Directive287
India E-Waste Notice287
Lithium-Ion Rechargeable Battery287
Product Disposal288
Returning Lexmark Cartridges for Reuse or Recycling288
Static Sensitivity Notice288
Energy Star289
Temperature Information289
Laser Notice289
Product Power Consumption290
Sleep Mode290
Regulatory Notices for Telecommunication Terminal Equipment291
Notice to Users of the US Telephone Network: FCC Requirements292
Notice to Users of the Canadian Telephone Network293
Notice to Users of the New Zealand Telephone Network293
Federal Communications Commission (FCC) Compliance Information Statement297
Japanese VCCI Notice298
Radio Interference Notice299
Limited Warranty Service300
Extent of Limited Warranty301
Limitation of Liability301
Index302

Lexmark MX532adwe - Paper Jam in the Duplex Unit

Table of Contents

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