Action Yes No
Step 2
a Match the paper size setting and the paper loaded in the tray.
b Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact
customer
support.
Poor copy quality
Action Yes No
Step 1
a Clean the scanner glass and the ADF glass with a damp, soft,
lint‑free cloth. If your printer has a second ADF glass inside the
ADF, then also clean that glass.
For more information, see
“Cleaning the scanner” on page
159.
b Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
a Check the quality of the original document or photo.
b Adjust the scan quality settings.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact
customer
support.
Vertical dark streaks on output when scanning from the ADF
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a Open the scanner cover.
b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
white underside of the ADF cover.
c Close the scanner cover.
Do vertical streaks still appear on scanned documents?
Go to step 2. The problem is
solved.
Troubleshooting 246
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