Action Yes No
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the home screen, touch Settings > Device >
Notifications
> Jam Content Recovery.
b Select On or Auto.
c Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Printing problems
Print quality is poor
Blank or white pages
Troubleshooting 190
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