Clearing jams
The following illustration shows the path that print media travels
through the printer. The path varies depending on the input source and
output bin you are using.
Note: To clear the Paper Jam error message, you must
remove all jammed print media from the entire paper
path and then press Go.
200 / 201 Paper Jam, Remove Cartridge
1Open the upper front door.
2Remove the print cartridge.
CAUTION: The rear portion of the inside of the printer may be hot.
Warning: Do not touch the photoconductor drum on the bottom of
the print cartridge.
3Remove any jams.
4Reinstall the print cartridge.
5Close the upper front door.
202 Paper Jam, Open Rear Door
1Open the rear output bin door.
2Remove any jams.
Note: You may have to remove the print cartridge to clear a
jam in this area.
3Close the rear output bin door.
23x Paper Jam (duplex jam)
Print media can jam under the printer and above Tray 1 when the
duplex function is in use. To clear this type of jam, follow the
instructions under the appropriate paper jam message.
23x Paper Jam, Remove Tray1,
Pull Down Lever At Printer Front
1
Pull Tray 1 completely out.
2Look under the printer on the left side to locate a green lever.
3Push down on the green lever.
4Gently pull the jam toward you.
5Insert the tray.
Note: Make sure the metal plate under the print media is
locked down.
23x Paper Jam, Remove Tray1,
Pull Down Lever At Printer Rear
1Pull Tray 1 completely out.
2Look under the back of the printer on the right side to locate a
green lever.
3Push down on the lever.
4Gently pull the jam toward you.
5Insert the tray.
Note: Make sure the metal plate under the print media is
locked down.
24x Paper Jam, Check Tray <x>
1Gently open the tray until you can see the jam.
2Remove any jams.
If you see any print media above the metal stop, completely
remove the tray. Press down on the print media to lock the metal
plate below it into place. Remove, then re-insert the print media
under the metal stop.
3Reinstall the tray.
250 Paper Jam, Check MP Feeder
Gently pull the jam straight out of the multipurpose feeder.
If you need more information
• Refer to the Setup Guide or the publications CD for information
about using and maintaining your printer.
• Contact your administrator or Help desk if you have questions
about network printing.
23x Paper Jam
202 Paper Jam
200 Paper Jam
201 Paper Jam
24x Paper Jam
250 Paper Jam
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