Print quality and troubleshooting
Page 5 of 5
Print quality troubleshooting
To help isolate print quality problems, print the Print Quality Test Pages.
Note: A
✓ (check mark) appears to the left of an item to indicate that it is highlighted.
1 Turn the printer off.
2 Hold down
✓ and >, and turn the printer on.
The Performing Self Test message appears followed by Config Menu.
3 Press ∨ until Prt Quality Pgs is highlighted, and then press
✓.
The pages are formatted. The Printing Quality Test Pages message appears, then the pages print.
The message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
4 Press ∨ until Exit Config Menu is highlighted, and then press
✓.
5 The messages Resetting Printer and Performing Self Test appear, and the printer returns to
Ready.
Once the pages print, use the defect spacing chart as follows to correct the print quality problem. To obtain the
defect spacing measurement, count the number of black lines between each print defect.
If another type of print quality problem exists, see the Troubleshooting chapter in the User’s Guide on the
publications CD.
Measurement Problem Solution
Print quality defect repeats at every 6 units. Photoconductor kit Replace the photoconductor kit.
Print quality defect repeats at every 15 units. Photoconductor kit Replace the photoconductor kit.
Print quality defect repeats at every 7 or 8 units. Toner cartridge Replace the toner cartridge.
Print quality defect repeats at every 22 units. Fuser Replace the fuser.
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