Lexmark X651DE Troubleshooting Guide

Lexmark™ X65x
Troubleshooting
Guide
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive,
make sure:
• The power cord is plugged into the printer and a properly
grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
• Other electronic equipment plugged into the outlet is
working.
• The printer is turned on. Check the printer power switch.
• The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
• All options are properly installed.
• The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is
blank or displays only
diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact
Customer Support.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Select Print as image.
4 Click OK.
Error message about reading USB
drive appears
Make sure the USB drive is supported. For information regarding
tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display
before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS
INSTALLED
• Verify that you are using the correct printer software.
• If you are using a USB port, make sure you are running a
supported operating system and using compatible printer
software.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED
PROPERLY AND WORKING
• Make sure the internal print server is properly installed and
that the printer is connected to the network.
• Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup
page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.
MAKE SURE YOU ARE USING A RECOMMENDED
USB, SERIAL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at
www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Confidential and other held jobs do
not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
• Delete the print job, and then print it again.
• For PDF documents, recreate the PDF and then print it
again.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list
of held jobs and deleting some of them.
1

Lexmark X651DE Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	43 ppm
Duplex print speed (black, normal quality, A4/US Letter)	29 ppm
Copy speed (black, normal quality, A4)	43 cpm
Total input capacity	650 sheets
Maximum input capacity	3200 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	75 sheets
Dimensions (WxDxH)	548 x 611 x 755 mm
Networking features	Fast Ethernet
All-in-one functions	Copy, Scan
Standard input trays	2
Maximum internal memory	1.28 GB
Color all-in-one functions	scan, n
Compatible operating systems	Apple Mac OS X, Apple Mac OS 9.x, Linpus Linux Desktop 9.2, 9.3, Red Hat Enterprise Linux WS 3.0, 4.0, 5.0, SUSE Linux Enterprise Server 8.0, 9.0, 10.0, SUSE Linux Enterprise Desktop 10, openSUSE 10.2, 10.3, 11.0, Linspire Linux 6.0, Debian GNU/Linux 4.0, Red Flag Linux Desktop 5.0, 6.0, Ubuntu 7.10, Ubuntu 8.04 LTS, Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Server 2003, Microsoft Windows XP x64, Microsoft Windows Server 2003, Microsoft Windows 2000 Server, Microsoft Windows Server 2003 x64, Microsoft Windows Vista, Microsoft Windows Vista x64, Microsoft Windows Server 2008, Microsoft Windows Server 2008 x64, Novell Open Enterprise Server, Netware + NDS, iPrint / Novell Distributed Print Services (NDPS), Novell NetWare 5.x, 6.x iPrint / Novell, Distributed Print Services (NDPS), Sun Solaris SPARC 8, 9, 10, Sun Solaris x86 10, HP-UX 11.11, 11.23, 11.31, IBM AIX 5.2, 5.3, 6.1, IBM iSeries / IBM AS/400 Systems + TCP/IP + OS/400 V3R1.
Sound power level (standby)	29 dB
Sound pressure level (copying)	55 dB
Sound pressure level (printing)	54 dB
Sound pressure level (scanning)	56 dB
Control type	Touch
Display diagonal	7 \
Market positioning	Business
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Folio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Security algorithms	LEAP, MD5, PEAP
Supported network protocols (IPv4)	TCP/IP IPv4, IPX/SPX, AppleTalk, LexLink (DLC), TCP/IP IPv6, TCP, UDP
Standard interfaces	USB 2.0
USB 2.0 ports quantity	3
Maximum duty cycle	200000 pages per month
Page description languages	PCL 5e, PCL 6, PDF 1.6, PostScript 3, PPDS, xHTML
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Sustainability certificates	ENERGY STAR
Certification	Blue Angel (RAL-UZ-122), CE Class A, CB IEC 60950-1, IEC 60825-1, IEC 61000-3-2, IEC 61000-3-3, EN 55022 Class A, EN 55024, CISPR 22 Class A, IEC 60320, GS (TÜV), EN 60825-1, ACMA A-tick mark Class A, AS/NZS 60950-1, EK Mark, KCC MIC Mark, CCC Class A, UL AR, CS, TÜV Rh