Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Remove the imaging kit, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging kit
and imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
aect the quality of future print jobs.
b Insert the imaging unit, and then insert the imaging kit.
c Print the document.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Is the print too dark?
Go to step 2. The problem is
solved.
Troubleshooting 201
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