Action Yes No
Step 1
Determine how many colors have defects.
Is only one color aected?
Go to step 2. Go to step 3.
Step 2
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected color page.
Imaging kit or imaging unit
• 94.20 mm (3.70 in.)
• 29.80 mm (1.17 in.)
• 25.10 mm (0.99 in.)
Developer unit
• 43.90 mm (1.73 in.)
• 45.50 mm (1.79 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected color page.
Transfer module
• 37.70 mm (1.48 in.)
• 78.50 mm (3.09 in.)
• 55 mm (2.17 in.)
Fuser
• 95 mm (3.74 in.)
• 110 mm (4.33 in.)
• 34.60 mm (1.36 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Troubleshooting 213