Action Yes No
Step 3
a Remove the imaging kit, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging kit
and imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
aect the quality of future print jobs.
b Insert the imaging unit, and then insert the imaging kit.
c Print the document.
Does gray or colored background appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal dark lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
• If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the paper source
from the Printing Preferences or Print dialog.
b Print the document.
Do horizontal dark lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 205