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This section lists some problems that you might encounter while using your phone.
Some problems require that you call your service provider, but most of problems you
encounter are easy to correct yourself.
Symptom Possible causes
Possible Corrective
measures
No connection to the
network
Signal is weak or you’re outside of
the carrier network.
Move to a window or open space.
Check service provider coverage
map.
Codes do not match When you want to change a
security code you have to confirm
the new code by entering it
again.
The two codes that you have
entered do not match.
Contact your Service Provider.
Function cannot be set Not supported by
Service Provider or registration
required.
Contact your Service Provider.
Calls not available Dialing error or service
limitations.
Check the number dialed and
check the reception. Contact your
service provider.
Calls not available Dialing error New SIM card
inserted Prepaid Charge limit
reached
New network not authorized.
Check for new restrictions.
Contact Service Provider or reset
limit with PIN 2.
Phone cannot
be switched on
On/Off key pressed too briefly.
Battery is not charged.
Battery contacts are dirty.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
Troubleshooting
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