LG DS95QR User Manual

69
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplifier from the product, then plug them in again.
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
“Connecting with a Smartphone via Wi-Fi” on page 24.) (Please beware that
previous product settings may be lost.)
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
• Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If “MUTE” appears on the status display, the mute function is on. Press the Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not
produce sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See “Connecting the
Product” on page 6.)
The remote
control does not
work properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
The Auto Power
function does
not work
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction

LG DS95QR Specifications

General

Audio decoders	DTS Digital Surround, DTS-HD HR, DTS-HD Master Audio, Dolby Atmos, Dolby Digital, Dolby Digital Plus, Dolby TrueHD
TV Sound Share	Yes
RMS rated power	810 W
Audio output channels	9.1.5 channels
Audio sample rate (24bit)	96 kHz
Subwoofer connectivity	Wireless
Color name	Dark Steel Silver
Display type	LCD
Product color	Black
Audio formats supported	AAC, AAC+, LPCM
HDMI in	2
Bluetooth version	5.0
HDMI ports quantity	3
Number of HDMI outputs	1
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
AC input voltage	200 - 240 V
AC input frequency	50 - 60 Hz
Soundbar power consumption	40 W
Power consumption (standby)	0.5 W
Soundbar speaker RMS power	- W
Package type	Box
Package depth	261 mm
Package width	1296 mm
Package height	574 mm
Package weight	25300 g
Cables included	HDMI, Optical
Number of products included	4 pc(s)

Weight and Dimensions

Depth	135 mm
Width	1200 mm
Height	63 mm
Soundbar weight	5030 g
Subwoofer depth	403 mm
Subwoofer width	200 mm
Subwoofer height	407 mm
Subwoofer weight	10000 g
Rear speaker depth	142 mm
Rear speaker height	223 mm
Rear speaker weight	4080 g