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App Errors
Issue Solution
The app is
not working
properly
• Do you get an error when running the app?
- Check if the power of the device is turned on.
- Check if the app you wish to run supports the operating system of your
smartphone. You can visit the app manufacturer's website to confirm supported
operating systems.
- Check if you have the latest version of the app. Search for the app on Google Play
or the App Store and check if an Update button appears next to it. If it is not the
latest version, tap the Update button.
• If the error is not resolved yet, try connecting by using another smartphone with the
LG Sound Bar app installed.
Problems in Wireless Connection
Issue Solution
There is radio
interference
• Install the product and the wireless subwoofer as close to each other as possible.
• Do not install the product on metal furniture.
• Wireless communication may not work properly in weak signal areas.
The Bluetooth
connection
is causing a
malfunction or
making noise
• Do you hear noise or experience malfunctions when using Bluetooth?
- Do not let any part of your body contact the transceiver of the Bluetooth device or
the product.
- Do not install the Bluetooth device on a wall or in a secluded spot.
- Remove any obstacles between the product and the Bluetooth device.
- Install the Bluetooth device near the product.
• When the Bluetooth device is too far from the product, Bluetooth may be
disconnected or malfunctions may occur.
- Install the Bluetooth device 1 m away from devices that use the same frequency
as the product, such as wireless routers, medical equipment, and microwave ovens.
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Weight and Dimensions
