LG DSP8YA User Manual

55
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product does
not work properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplierfromtheproduct,thenplugtheminagain.
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
"Connecting with a Smartphone via Wi-Fi" on page 16.)
• Please beware that previous product settings may be lost.
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no sound • Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If “MUTE” appears on the status display, the mute function is on. Press the Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not produce
sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See "Connecting the
Product" on page 6.)
The remote control
does not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
The Auto Power
function does not
work
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction

LG DSP8YA Specifications

General

Display type	LCD
Product color	Black
Virtual assistant	Amazon Alexa & Google Assistant
Auto volume leveler	Yes
Audio formats supported	AAC, AAC+, FLAC, LPCM, MP3, OGG, WAV
High Dynamic Range (HDR) technology	High Dynamic Range 10 (HDR10)
Woofer diameter	64 mm
Tweeter diameter	20 mm
Tweeter impedance	4 Ω
Soundbar speaker RMS power	45 W
Woofer diameter (imperial)	2.5 \
Audio decoders	DTS:X, Dolby Atmos
RMS rated power	440 W
Audio output channels	3.1.2 channels
Top speaker RMS power	100 W
Front speakers RMS power	80 W
Audio sample rate (24bit)	96 kHz
Subwoofer connectivity	Wireless
Quantity per intermodal container (20ft)	240 pc(s)
Quantity per intermodal container (40ft)	480 pc(s)
Quantity per intermodal container (40ft, HC)	640 pc(s)
HDMI in	1
HDCP version	2.2
Bluetooth codec	SBC, AAC
Wi-Fi frequency	5 GHz
Bluetooth version	5.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Number of products included	2 pc(s)
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.5 W
Subwoofer power consumption	38 W
Package type	Box
Soundbar dimensions (WxHxD)	1060 x 57 x 119 mm

Weight and Dimensions

Soundbar weight	4400 g
Subwoofer depth	313 mm
Subwoofer width	221 mm
Subwoofer height	390 mm
Subwoofer weight	7800 g
Rear speaker depth	283 mm
Rear speaker height	470 mm
Rear speaker weight	17100 g