LG GSX961NSAZ - User Manual

Questions and Answers

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Jose GrahamSep 4, 2025
Why is my LG GSX961NSAZ Freezer water dispenser not working?
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  Melissa CurrySep 4, 2025
  If water isn't dispensing from your LG Freezer, it could be due to several reasons. If you are using unfiltered water, know that it can contain heavy metals or foreign substances, clogging the filter prematurely. Make sure that the water dispenser tank is filled. If the water tube is filled with air, remove the water dispenser tank, fill it with water, and refit it. Check that the water supply valve is open.
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Willie WellsSep 18, 2025
Why won't my LG Freezer connect to Wi-Fi?
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  Jared SchwartzSep 18, 2025
  If your LG Freezer isn't connecting to Wi-Fi, ensure the Wi-Fi password you're using is correct. If it is, remove the Wi-Fi network connected to your smartphone and re-register your appliance on LG ThinQ. Turn off your smartphone's mobile data and use the Wi-Fi network to register the appliance. The wireless network name (SSID) should be a combination of English letters and numbers. Set the wireless router to 2.4 GHz and connect the appliance to it. Finally, ensure the router is close enough to the appliance.
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Steven GutierrezSep 16, 2025
Why is there water leaking from my LG GSX961NSAZ?
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  Donna BenjaminSep 16, 2025
  If you find water inside or outside your LG Freezer, check for water leakage around the appliance from sources like a sink. Also, check the bottom of the appliance for water from thawed frozen food or a broken container.
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jodi65Sep 14, 2025
Why is my LG GSX961NSAZ Freezer making rattling noises?
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  Jared IrwinSep 14, 2025
  Rattling noises in your LG Freezer may be due to the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance. Check if the appliance is resting evenly on the floor, and adjust the leveling legs if needed. If the appliance with a linear compressor was moved while operating, this is normal; if the compressor continues to rattle after three minutes, turn the power off and on again.
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harrisonpeggySep 12, 2025
Why does my LG Freezer make clicking sounds?
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  Mark RoseSep 12, 2025
  Clicking noises from your LG Freezer are typically normal. The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off.
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Joshua HarrisonSep 12, 2025
Why is the side of my LG Freezer warm?
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  Anthony VillaSep 12, 2025
  The side or front of your LG Freezer may feel warm due to anti-condensation pipes fitted in these areas to reduce condensation around the door. This is normal.
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Shannon TorresSep 9, 2025
Why does the water from my LG Freezer taste weird?
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  Stephen FosterSep 9, 2025
  If the water from your LG Freezer tastes strange, consider these points. Compare the taste to your previous water purifier; has the purified or cold water been unused for a while? Replace the filter according to its recommended replacement period. Ensure you flushed the filter properly after installation by dispensing approximately 5 liters of purified water. If purified or cold water hasn't been used recently, dispense about 5 liters (approximately three minutes) from the water dispenser before use.
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Richard DavisSep 7, 2025
Why is it hard to open my LG GSX961NSAZ Freezer door?
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  Julie GreenSep 7, 2025
  If you find it difficult to open your LG Freezer door immediately after closing it, it may be due to pressure inside the appliance. Wait a few minutes to allow the internal pressure to stabilize before attempting to open the door again.
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Amy JohnsonSep 5, 2025
How to fix LG GSX961NSAZ door that won't close?
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  caitlin05Sep 5, 2025
  If your LG Freezer door isn't closing tightly, adjust the front feet to raise the front side slightly. Ensure the shelves are properly assembled; refit them if needed. Avoid slamming the door closed; close it gently without excessive force.
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Matthew HallAug 20, 2025
Why is my LG Freezer not cold enough?
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  Samantha DanielsAug 21, 2025
  Several factors can cause poor refrigeration or freezing in your LG Freezer. Check if the temperature is set to the warmest setting and set the fridge or freezer temperature to 'Medium'. Also, ensure the appliance isn't in direct sunlight or near heat sources; if it is, reinstall it away from heat generating objects. Make sure you cool hot food before storing it, maintain appropriate space between food items, and ensure the doors are completely closed without any obstructions. Finally, ensure there is enough space around the appliance; if not, adjust the installation position.

Summary

SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

Essential precautions for safe operation and preventing injury or death.

Technical Safety

Safety measures related to the appliance's technical components and gases.

Risk of Fire and Flammable Materials

Warnings and precautions regarding flammable materials and fire hazards.

INSTALLATION

Before Installation

Steps and considerations before commencing appliance installation.

Removing the Doors

Adjusting the Height of the Door

Connecting the Water Line (For Plumbed models Only)

Guide for connecting the water supply line for plumbed models.

Using Control Panel

Units and Functions

Explanation of the control panel buttons and available functions.

Setting the Temperature

How to adjust and set the desired temperatures for the fridge and freezer compartments.

Water Dispenser Tank (Non plumbed models only)

Water and Ice Dispenser

How to use the dispenser to get cubed ice, water, and crushed ice.

Automatic Icemaker

SMART FUNCTIONS

Smart Diagnosis

How to use the Smart Diagnosis feature to troubleshoot appliance issues.

TROUBLESHOOTING

General Refrigeration and Freezing Issues

Solutions for common problems like no refrigeration, poor freezing, and bad smells.

Water Related Issues

Troubleshooting dispensing problems like no ice, no water, or strange water taste.

Appliance Noises

Wi-Fi Connection Issues

LG GSX961NSAZ Specifications

General

Type	American Fridge Freezer
Energy Rating	A++
Dimensions (H x W x D)	1790 x 912 x 738 mm
Color	Stainless Steel
Energy efficiency class	A++
Noise level	39 dB
Freezing capacity	12 kg/24h
Defrost Type	Frost Free
Energy Star Certified	No
Number of Shelves	4
Temperature Alarm	Yes
Reversible Door	No
Annual energy consumption	376 kWh/year