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Appendix 108

Message Possible causes Possible corrective measures

Files do not

open

Unsupported file format

Check the supported file

formats.

The screen

does not turn

on when I

receive a call.

Proximity sensor problem

If you use a protection tape

or case, make sure it has not

covered the area around the

proximity sensor. Make sure

that the area around the

proximity sensor is clean

No sound Vibration mode

Check the settings status in

the sound menu to make sure

you are not in vibration or no

interruptions mode.

Hangs up or

freezes

Intermittent software

problem

If the screen freezes or the

phone does not respond when

you try to operate it, remove

the battery and reinsert it.

Then power the phone back

on.

Alternatively, try to perform a

software update through the

website.

Questions and Answers:

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LG K20 Plus Specifications

General