49
SMART FUNCTIONS
5
 
Press and hold the 
Freezer
 button for three 
seconds while continuing to hold your phone 
to the speaker.
6
 
After you hear three beeps, release the 
Freezer
 button.
7
 
Keep the phone in place until the tone 
transmission has finished. The display will 
count down the time. Once the countdown 
is over and the tones have stopped, resume 
your conversation with the specialist, who 
will then be able to assist you in using the 
information transmitted for analysis.
 
•
For best results, do not move the phone 
while the tones are being transmitted.
 
•
If the call center agent is not able to get an 
accurate recording of the data, you may be 
asked to try again.
 
•
The Smart Diagnosis™ function depends 
on the local call quality.
 
•
Bad call quality may result in poor data 
transmission from your phone to the 
call center, which could cause Smart 
Diagnosis™ to malfunction.
 NOTE
LG SmartThinQ Smart Diagnosis™
 
•
For appliances with the   or   logo
Use the Smart Diagnosis feature in the LG 
SmartThinQ application for help diagnosing 
issues with the appliance without the assistance 
of the LG Customer Information Center.
Follow the instructions in the LG SmartThinQ 
application to perform a Smart Diagnosis using 
your smartphone.