25
EN
Problem Possible Causes & Corrective Action
Water collects in
base pan.
Moisture removed from air and drains into base pan.
• This is normal for a short period in areas with little humidity; normal for a
longer period in very humid areas.
Air conditioner turns
on and off rapidly.
Dirty air filter - air restricted.
• Clean air filter.
Outside temperature extremely hot.
• Refer to installation instructions or check with installer.
Noise when unit is
cooling.
Air movement sound.
• This is normal. If too loud, set to lower FAN Setting.
Room too cold.
Set temperature too low.
• Increase set temperature.
Remote sensing
deactivating
prematurely.
Remote control not located within range.
• Place remote control within 20 feet & 120° radius of the front of the unit.
Remote control signal obstructed.
• Remove obstruction.
Can’t connect the LG
ThinQ App. to the air
conditioner.
Air conditioner is turned off.
• Turn the air conditioner on.
Wireless router is turned off.
• Turn the router on.
The air conditioner is
not connecting to the
Wi-Fi.
The Wi-Fi router is too far from the air conditioner.
• Move the router closer to the air conditioner or purchase and install a Wi-Fi
repeater (signal booster).
You do not have permission to use the router or it is incompatible.
• Make sure you are selecting the correct wireless router from the list. The
router must be set to 2.4 GHz.
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