Troubleshooting Movie Playback Issues
Troubleshooting Movie Playback Issues
If you experience any of the problems below while using the product, please check the
following. There may not be a problem with the product.
More information about supported files can be found in Being Aware of the
Information
Supported Video File Formats in the User Guide.
I cannot find a file in the Media Player.
Check whether the files saved on your USB storage device can be read by the PC.
Check that the file extension is supported.
Change the filter to All.
I see a message that says the file is not supported.
Check that the file plays without any problems on the video player on a PC. (Check for
file damage.)
Check that the file extension is supported.
Check that the resolution is supported.
Check that the video codec is supported.
Check that the frame rate is supported.
I get a message saying “This audio is not supported” or the video is playing
normally but the audio is not.
Check that the file plays without any problems on the video player on a PC. (Check for
file damage.)
Check that the file extension is supported.
Check that the audio codec is supported.
Check that the bit rate is supported.
Check that the sample frequency is supported.
Check that the number of audio channels is supported.
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