I cannot see the subtitles.
Check that the file plays without any problems on the video player on a PC. (Check for
file damage.)
Check that the video and subtitle files have the same name.
Also check that both the video file and the subtitle file are in the same folder.
Check that the subtitle file format is supported.
Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.)
If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
Press the
button on the remote control during video playback actions. Select and
change the Code Page value.
If you play a video file stored on another device by using the content sharing feature,
subtitles may not be available depending on the program you use.
Some NAS devices may not support captions when playing a video.
My USB storage device is not recognized when connected.
Check whether it is a USB storage device supported by the TV.
For more information, see Connecting External Devices
Connecting USB in User
Guide.
Troubleshooting Network Connection
Issues
Troubleshooting Network Connection Issues
If you experience any of the problems below while using the product, please check the
following. There may not be a problem with the product.
Before connecting to a wireless network, check the name and password of the Wi-Fi
device to connect.
You can check the network connection status as shown below.
General Network Wired Connection (Ethernet)
●
General Network Wi-Fi Connection Other Network Settings
Advanced Wi-Fi Settings
●
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