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Troubleshooting Guide
NOTE
Smart Diagnosis™ function is
available only for the products with a
Smart Diagnosis™ mark. Should you
have an analog phone, the Smart
Diagnosis™ function may not
operate.
NOTE
“Smart Diagnosis is a troubleshooting
feature designed to assist, not replace,
the traditional method of troubleshooting
through service calls. The effectiveness
of this feature depends upon various
factors, including, but not limited to, the
reception of the phone being used for
transmission, any external noise that
may be present during the transmission,
and the acoustics of the room where the
machine is located. LG does not
guarantee that Smart Diagnosis would
accurately troubleshoot any given
issue.”
■ Using Smart Diagnosis™
• Only use this feature when instructed to do
so by the call centre. The transmission
sounds similar to a fax machine, and so
has no meaning except to the call centre.
• Smart Diagnosis™ cannot be activated if
the dryer does not power up. If this
happens, then troubleshooting must be
done without Smart Diagnosis™.
If you experience problems with your dryer,
call the customer information centre. Follow
the call centre agent's instructions, and do
the following steps when requested:
1. Press the Power button to turn on the
dryer. Do not press any other buttons or
turn the cycle selector knob.
3. Press and hold the “
(More)” button for
three seconds, while holding the
mouthpiece of your phone close to the
"Smart Diagnosis™" icon and Power
button.
4. Keep the phone in place until the tone
transmission has finished.
This takes about 17 seconds, and the
display will count down the time.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
5. Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis during your call to
customer information centre.
2. When instructed to do so by the call
centre, place the mouthpiece of your
phone close to the "Smart Diagnosis™"
icon and Power
button.
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