LG Stylo 2 - For Assistance

Getting Help For Assistance 171
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,account
information,andcustomerservicecontactinformation.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Question:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Question:Operationisunstableafteranewapplicationwasinstalled.
Answer:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l PressandholdthePower/Lock key>touchandholdPower off,readthedisclaimerfor
safemode,andthentapOK.
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o
AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.
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AfterrestartinginSafemode,yourphonecanbepoweredonasusual.
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BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackupimportant
data.
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BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Question:Cannotusephone,mail,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
1.Tap >Tools >Settings >Networkstab.
2.TapAirplane modeswitch toturnthefunctionoff.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
1.Tap >Tools >Settings >Networkstab>Mobile data.