Getting Help For Assistance 172
2.TaptheMobile dataswitch toturniton.
Answer 5:Isadisabledaccesspointset?Toresettoinitialsettings:
1.Tap >Tools >Settings >Networks tab> More.
2.TapMobile networks>Access point names.
3.Tap >Reset to default.
Question:Batterylevelgoesdownquickly.
Answer:Areyouwheresignalisweakorhavebeenoutofserviceareaforalongperiod?
CallingwheresignalisweakorbeingoutofserviceareausesalotofBattery.
Question:Cannotinstallapplications.
Answer:ApplicationscannotbeinstalledwithonlyalittlefreespaceonthephoneorSDcard.
Tocheckfreespace,seeStorageSettings.Applicationsnotsupportedbyyourphonecannotbe
installed.
Question:Cannotunlockscreen.
Answer:Powerthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenpowerthephoneonagain.Datathatwasbeingeditediserasedafterthe
phoneispoweredonagain.
Sprint Account Information and Help
Findoutaboutaccountpasswordsandinformationaboutmanagingyouraccountandfindinghelp.
Sprint Account Passwords
Youwillneedtocreatepasswordstoprotectaccesstoyourpersonalaccountinformation,your
voicemailaccount,andyourdataservicesaccount.AsaSprintcustomer,youenjoyunlimited
accesstoallyourinformation.
Account User Name and Password
Ifyouaretheaccountowner,youwillcreateanaccountusernameandpasswordwhenyousignon
tosprint.com/mysprint.(ClickRegisterandfollowthepromptstogetstarted.)Ifyouarenotthe
accountowner(ifsomeoneelsereceivesthebillforyourSprintservice),youcangetasub-account
passwordatsprint.com/mysprint.
Voicemail Passcode
You’llcreateyourvoicemailpasscodewhenyousetupyourvoicemail.SeeVoicemailSetupfor
moreinformationonyourvoicemailpasscode.