How to resolve horizontal noise or blurred characters on LG Digital Signage?
If you are experiencing horizontal noise or blurred characters with a D-Sub analog signal, press the "AUTO" button on the remote control to automatically select an optimal screen status. If the issue persists, use the Phase OSD menu.
Why does the 'Out of range' message appear on my LG Monitor?
The 'Out of range' message appears because the signal from your PC (video card) is outside the monitor's supported vertical or horizontal frequency range. Adjust the frequency range according to the Specifications in this manual. The maximum resolution is RGB: 1920 x 1080 @ 60 Hz; HDMI/DVI: 1920 x 1080 @ 60 Hz.
What to do if there is no sound on my LG Monitor?
If there is no sound, check if the audio cable is connected properly. Also, adjust the volume and make sure the sound settings are properly configured.
What does it mean if black spots appear on the screen of my LG TSP500-A.ATI?
If you notice black spots on the screen, this could be due to the unique characteristics of the LCD panel, where several pixels (red, green, white, or black) may appear. This is not a malfunction of the LCD.
What causes vertical, horizontal lines and meshes on LG Digital Signage?
Vertical, horizontal lines, and meshes that appear momentarily and shake are often caused by high-frequency electronic devices or strong electromagnetic sources. Try stopping the use of items such as wireless telephones, hair dryers, or electrical drills.
Why does the screen image look abnormal on my LG Digital Signage?
If the screen image looks abnormal on your LG Digital Signage, press the "AUTO" button on the remote control to automatically select the optimal screen status that fits the current mode. Also, see if the video card resolution and frequency are supported by the product. If the proper input signal is not connected to the signal port, connect the signal cable that matches the source input signal. The issue may also be caused by high frequency electronic devices or strong electro-magnetic sources; try stopping the use of items such as wireless telephones, hair dryers, or electrical drills.
Why does my LG Digital Signage have no sound?
If there is no sound, check if the audio cable is properly connected. Also, make sure to adjust the volume and verify that the sound settings are correctly configured.
What to do if LG Digital Signage power indicator is blinking?
If the power indicator is blinking, and the product is in power saving mode, try moving the mouse or pressing any key. If that doesn't work, turn both the device and the connected equipment off and then back on.
Why does 'Unknown Product' message appear when LG TSP500-A.ATI Monitor is connected?
If an 'Unknown Product' message appears when your LG Monitor is connected, check if the plug&play function is supported by referring to the video card user manual.
Why is the screen color unstable or mono-colored on my LG TSP500-A.ATI Monitor?
If the screen color is unstable or mono-colored, check the connection status of the signal cable. You can also try re-inserting the PC video card.
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