18
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Operation
Symptoms Possible Cause & Solution
Appliance will not
operate.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Controls are not set properly.
• Make sure the
wash timer
knob or the
spin timer
knob is not in the "0"
position.
Appliance will not
drain water.
Drain hose is kinked.
• Ensure that the drain hose is not kinked.
Drain is located higher than 1.0 m above the floor.
• Make sure that the drain hose is no higher than 1.0 m above the bottom of
the appliance.
Rattling and clanking
noise
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If noise continues
after the appliance is restarted, call for service.
Thumping sound Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry.
Vibrating noise The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry.
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