6
Moving To New Address
Important Notes
Although the Pendant is physically portable, you must notify Life Alert before moving
it to another location so that we have the most current information to assist you in the
event of an emergency. Failure to update your information could result in emergency
services being sent to the wrong address. Simply contact the Life Alert Dispatch Center
at 1-800-638-8222 and we will assist you with transferring your monitoring service to
your new location. You will be asked to provide your new address, phone number,
contacts, and access entry information, as well as the date your move will be effective.
When moving, it is recommended that you turn the master on/off switch to off so as to
avoid any false activations and preserve the console’s battery life. To ensure proper
operation, the equipment must be reinstalled according to the enclosed installation
instructions. To verify that the equipment is operating properly and can successfully
report an alarm, the equipment must be tested immediately after relocating it and
periodically thereafter, according to the enclosed testing instructions.
Since the main unit is wireless communications based, it will require adequate cellular
reception within the installation area in order to function. Check to see if there is
adequate cell phone reception at your new address by viewing the AT&T Coverage
Maps on the internet. These coverage maps are for general informational purposes
only. Actual coverage and service areas may vary from the maps and may change
without notice. http://www.att.com/maps/wireless-coverage.html. As a reminder, Life
Alert does not guarantee coverage or service availability. Even within a coverage area,
factors such as terrain, weather, structures, foliage, signal strength, traffic volumes,
service outages, network changes, technical limitations, and your equipment may
interfere with actual service, quality and availability.
Important Note: HELP Pendant ONLY operates within UMTS/GSM/HSDPA cellular
service coverage areas. Location services may not always be available.
Environmental Use Conditions
Ambient Temperature: -10°C/14°F to 55°C/131°F
Relative Humidity: 0% - 95%
Atmospheric Pressure: 86-106Kpa
Working Frequency: GSM 850/900/1800/1900MHz Quad-Band UMTS/ HSDPA
850/1900MHz
Checking the Battery Level
Press the Check Battery button for 3 seconds to check the battery level status.
After 10 seconds, the HELP Pendant will automatically turn off.
Please check the battery status and device functionality monthly.
Life Alert HELP Pendant_V2.indd 6 8/29/14 11:59 AM
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