LightProcessor provides a warranty against manufacturing defects for all Products for a minimum period of twelve months from date
of purchase, provided that the Products have not been subjected to any unauthorised modification or repair.
The liability of LightProcessor to its Customers for death or personal injury resulting from our negligence is unlimited. LightProcessor
shall not be liable to the Customer by reason of any representation or any implied warranty, condition or other term or any duty at
common law for any indirect, special or consequential loss or damage, costs, expenses, or other claims for compensation whatsoever
which arise out of or in connection with the sale or supply of the Products or their use or resale by the Customer.
All items added to the Product by the Customer, its agents or customers, must be removed from the Product prior to return to
LightProcessor. The return of the Product shall authorise LightProcessor to remove any such items. Time taken to remove them may
be chargeable, even in the event that the repair is covered by this warranty. LightProcessor shall not be obliged to reconnect any
such items before returning the Product. LightProcessor will not be under any liability in respect of such items.
The cost of shipping defective Product back to LightProcessor is borne by the Customer. The cost of shipping back to the Customer is
borne by LightProcessor, subject to the repair being accepted as a warranty repair.
LightProcessor reserves the right either to repair or replace any defective Product.
Any unauthorised modification made to the product may invalidate this warranty and could affect the safe operation of the product.
WARRANTY STATEMENT
WARRANTY REPAIRS PROCEDURE
NON-WARRANTY REPAIRS PROCEDURE
Prior to any Product being shipped for warranty repair or replacement the Customer must have applied for a "Warranty Authorisation
Number". This can be obtained from the Sales Administration Manager at LightProcessor's Head Office.
LightProcessor will then issue a 'Warranty Fault Report' that must be completed in all respects by the Customer. Failure to complete
the 'Warranty Fault Report' may cause delays in processing the repair of the Product.
The completed 'Warranty Fault Report' may either be Faxed, E-Mailed, Mailed or accompany the Product when it is returned
LightProcessor will advise the Customer within 1working day of the receipt of the Product or the Warranty Fault Report, whichever is
the later, whether or not its accepts that the Product is covered under Warranty.
Warranty Repairs will be completed within 2 working days, subject to spare parts being available, and will be returned to the
Customer without delay.
Should a Product be returned for repair in damaged or non-original packaging, LightProcessor reserves the right to re-package the
Product in its correct packaging and to charge a re-packing fee (max. £20).
Prior to any Product being shipped for repair the Customer must have applied for a "Repair Authorisation Number". These can be
obtained from the Sales Administration Manager at LightProcessor's Head Office.
LightProcessor will then issue a 'Repair Fault Report' that must be completed in all respects by the Customer. Failure to complete the
'Repair Fault Report' may cause delays in processing the repair of the Product.
The completed 'Repair Fault Report' may either be Faxed, E-Mailed, Mailed or accompany the Product when it is returned
LightProcessor will advise the Customer within 5 working days of the receipt of the Product or the Repair Fault Report, whichever is
the later, the Estimated Cost of Repair excluding labour and carriage, but including a minimum charge for the inspection of the
product, being ¼hr. labour .
Non-Warranty Repairs will be completed within 10 working days of receipt by the Customer of the Repair Cost Estimate, subject to
spare parts being available, and will be returned to the Customer without delay.
Should a Product be returned for repair in damaged or non-original packaging, LightProcessor reserves the right to re-package the
Product in its correct packaging and to charge a re-packing fee (max. £20).
LightProcessor Paradime, all variants, version 21, September 2003
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