Troubleshooting
Problem: My Lightwave Link will not connect (the Red indicator LED
constantly flashes). I have a BT HomeHub 4.
Solution: If you have a BT HomeHub 4 and are now experiencing
connectivity issues with your Lightwave Link, it is likely that it will be related
to the ‘Smart Setup’ feature of the HomeHub router. Disabling this fixes the
connectivity issues on most setups. To do this, you will need to use your
internet browser to adjust the Home Hub settings by going to
http://bthub.home and then clicking ‘Advanced Settings’. In this section,
select ‘Home Network’ and choose to disable the ‘Smart Setup’ feature.
The Lightwave Link should be able to connect and behave as expected
once this has been done.
Problem: My Lightwave Link will not connect (the Red indicator LED
constantly flashes). I have a BT HomeHub 5.
Solution: Plug the Lightwave Link ethernet cable into port number 4 on the
Homehub Router. This should solve the connection problem.
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