Chapter 4.7 Troubleshooting Page 4 of 13
Specifications are subject to change without prior notice
LINAK
®
SALES BACKUP
1
st
DESKLINE
®
edition rev. 2020-01-09
Procedure 5 (P5) - Check for faulty component(s) WITHOUT error codes
(no digital display on desk panel, no Bluetooth
®
)
Symptom Remedy
System will move down but
not up
1. Initialise (see Procedure 1 (P1)).
System will not initialise.
OR
System will not complete the
full range of motion.
After each of these steps,
attempt to initialise
(see Procedure 1 (P1)).
1. Check mains cable connection.
2. Test power outlet using another device (lamp, phone charger,
etc.).
3. Plug in a new switch and test.
4. Connect all existing cables to a new control box and test.
5. Try pressing and releasing the DOWN button a few times before
pressing and holding for 5 seconds.
6. Also, be aware if the control box has a special configuration:
If the desk is programmed with a lower stroke limit, so as to
avoid a collision with something like a file cabinet, it is possible
that it also has a custom, longer Forced Initialisation Time. This
is the time required to hold DOWN before initialisation begins.
Sometimes this is 10 seconds or longer.
7. If you have a standard control box without a special
configuration (i.e. with standard configuration), try to initialise
each column in Channel 1 by itself, with nothing else plugged
into the motor channels on the control box. Also, swap the
motor cables so that a different motor cable is used to initialise
Channel 1 by itself. The problem could be a faulty column or a
faulty motor cable.
Desk is uneven 1. See “Desk is uneven” (Procedure 4 (P4)).
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