Your Internet cable is not plugged in
message
If you get a “Your Internet cable is not plugged in” message when trying to set up your router, follow these troubleshooting steps.
To fix the problem:
Make sure that an Ethernet or Internet cable (or a cable like the one supplied with your router) is securely connected to the yellow
Internet
port on the back of the router and to the appropriate port on your modem. This port on the modem is usually labeled
Ethernet
, but may be named
Internet
or
WAN
.
Back view of router
Back view of cable modem
Back view of DSL modem
Make sure that your modem is connected to power and is turned on. If it has a power switch, make sure that it is set to the
ON
or
l
position.
If your Internet service is cable, verify that the cable modem’s
CABLE
port is connected to the coaxial cable provided by your ISP.
Or, if your Internet service is DSL, make sure that the DSL phone line is connected to the modem’s
DSL
port.
If your computer was previously connected to your modem with a USB cable, disconnect the USB cable.
Install the router again.
Cannot access your router
message
If you cannot access your router because your computer is not connected to your network, follow these troubleshooting steps.
To access your router, you must be connected to your own network. If you currently have wireless Internet access, the problem may
be that you have accidentally connected to a different wireless network.
To fix the problem on Windows computers:
On your Windows desktop, right-click the wireless icon in the system tray. The icon can differ depending on your version of
Windows.
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