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Frequently Asked Questions
What should I do when the device cannot be paired?
Reinstall Lockin Home app, make sure that your mobile phone’s Bluetooth is
enabled and that the Lockin Home app is allowed to access your mobile phone’s
Bluetooth service, power on the device again, and bind it with your mobile phone
on the Lockin Home app.
What should I do when the Wi-Fi Bridge cannot connect to the network
successfully?
Long press the Wi-Fi Bridge for about 10 seconds until the indicator light is off for
about a second, and then the Wi-Fi Bridge will be restored and reset.
Follow the pairing instructions above to re-pair the Wi-Fi Bridge.
What can I do when the door cannot be unlocked via the Keypad?
Check whether the password is correct or whether it has expired. Check whether
the Keypad is too distant from the lock. It is recommended that the distance
between the Keypad and the lock should not exceed 3 metres.
When your phone is connected to G30 Smart Lock, for security reasons, the door
can only be unlocked via the app, and unlocking via Keypad is not allowed. After
you exit the app or cease to operate the app for 10 seconds, the Keypad can be
used to unlock the door again.
What can I do when the app asks for Bluetooth reconnection?
If you cease to operate the app for 10 seconds, the Bluetooth connection between
the lock and your phone will be automatically severed. It is normal for a Bluetooth
reconnection prompt to appear on the app.
What can I do if the lock and keypad cannot be linked/delinked?
Remove the lock and keypad from the gateway if they are both bound to the
gateway.
Please check if both lock and keypad have established Bluetooth connection with
your phone if they are not bound to the gateway.
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