Make sure you've met all of the requirements listed above.
Check your internet connection speed (http://www.speakeasy.net/speedtest). You need at
least 384kps for uploading and one megabit for downloading.
NOTE: Your internet speed may not be what your internet provider says it is, or you may
be using the internet during a period of heavy traffic.
Try using a different IM application — it may provide better results.
Consider that the image quality problem could be with the sender's computer rather than
your own.
NOTE: If you don't own a high-speed or USB 2.0 camera, your image quality may never
be as good as a camera with USB 2.0 capabilities.
Close
Resolve issues when multiple C920s webcams are used simultaneously
If you have multiple C920s webcams connected and are using them simultaneously, you may
experience the following issues:
Unable to adjust settings on individual cameras
Blue screen crash when launching OSB
These issues can be the result of a problem with the driver. You can switch from the Logitech
drivers to generic drivers to resolve the issue.
NOTE: Because the use of Logitech Webcam Software (LWS) requires the Logitech drivers, you
will not be able to use LWS if you plan to use multiple webcams simultaneously. In addition to
the fix detailed below, we recommend the following software if you plan to use multiple C920s
webcams simultaneously:
Microsoft Camera App on Windows 8 and Windows 10 (installed by default on Windows
10)
OBS or XSplit Broadcaster with Windows 7
OBS or Quicktime with Mac
NOTE: You can always revert back to the Logitech drivers by reinstalling LWS from the
Logitech website.
How to switch to the generic driver
Watch the video
How to switch from Logitech to generic drivers
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