Logitech HD Pro Webcam C910 User Manual

FAQ
Microphone and audio issues with my Logitech webcam
To troubleshoot your webcam microphone, do the following:
 Verify that you can hear sound through your speakers
 Test the microphone in Windows Sound Recorder
 Make sure the microphone is selected in the Logitech Webcam Software (LWS)
 Determine if the microphone drivers are loaded properly in Windows Device Manager
Verify that you can hear sound through your speakers
First confirm that you can hear sound through your audio output device (speakers / headphones)
by doing the following:
1. Play a sample .wav or .mp3 file.
NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder
on your computer.
2. Make sure your audio output device is functioning properly and isn't muted either on the
device itself or through the Windows operating system.
Muted
Not Muted
3. If your computer audio is currently muted, to un-mute:
1. Click on your audio icon shown above.
2. Uncheck the box next to "Mute" by clicking in it.
3. Close the Volume panel by clicking anywhere on your screen.

Logitech HD Pro Webcam C910 Specifications

General

Frame Rate	30 fps
Frame Rate at 720p	30 fps
Focus Type	Autofocus
Field of View	78 degrees
Microphone	Dual stereo microphones
Interface	USB 2.0
Resolution	1920 x 1080
Max Resolution	1080p
Compatibility	Windows, Mac OS
Lens	Glass lens

Summary

Troubleshooting Microphone and Audio Issues

Verify audio output and speaker functionality

Confirm sound playback through speakers/headphones and check for system mute.

Test microphone in Windows Sound Recorder

Use Windows Sound Recorder to record and play audio to test microphone input.

Select microphone in Logitech Webcam Software (LWS)

Ensure the correct Logitech webcam microphone is selected in the LWS application.

Check microphone drivers in Device Manager

Verify Logitech microphone drivers are correctly installed and functional in Windows Device Manager.

"Camera in use by another application" error message

Resolve "Camera in use" conflicts

Close other applications using the webcam to resolve the "camera in use" error.

Multiple C920s webcam usage issues

Switch to generic drivers for multiple webcams

Change from Logitech drivers to generic drivers to use multiple C920s webcams simultaneously.

How to identify your Logitech webcam

Locate webcam model number on ID tag

Find the webcam's model (M/N) on its identification tag near the USB connector.

Use Logitech Support site for identification

Enter the webcam's model number on the Logitech Support website to find its page.

Webcam not detected by computer

Troubleshoot webcam detection problems

Try different USB ports, avoid hubs, and check drivers if the webcam is not detected.

Logitech webcam not working with Smart TV

Check Smart TV compatibility for Logitech webcam

Verify if the Logitech webcam model is designed for use with Smart TVs, or check compatible models.