3. If possible, try with a different USB charging cable or cradle and connect to a different
power source.
4. If the device powers on intermittently there could be a break in the circuit. This could
cause a possible hardware issue.
● Troubleshooting for connection issues
Symptom(s):
● Device connection drops.
● Device doesn’t wake up computer after sleep.
● Device is laggy.
● Delay when using the device.
● Device cannot be connected at all.
Likely Cause(s):
● Low battery levels.
● Plugging the receiver into a USB hub or other unsupported device such as a KVM
switch.
NOTE: Your receiver must be plugged directly into your computer.
● Using your wireless keyboard on metal surfaces
● Radio frequency (RF) interference from other sources, such as wireless speakers, cell
phones, and so on
● Windows USB port power settings
● Potential hardware issue (device, batteries or receiver)
Troubleshooting steps for:
● Wired devices
● Wireless devices: Unifying and non-Unifying devices
● Wireless devices: Bluetooth devices
Wired devices
1. Plug the device into a different USB port on your computer. If possible, don't use a USB
hub or other similar device. If using a different USB port works, try updating the
To Next Page
Loading...
