CURRENT LIMITATIONS
1. The device settings aren’t compatible between Windows and Mac operating systems. So,
the settings from Windows operating system cannot be applied to a computer with the
Mac operating system and vice versa.
2. There are some features that are available only on certain versions of Windows operating
system. For example, triggering Cortana through a mouse button press is a feature
available only on Windows 10 and not on Windows 7 and 8 as Cortana is not available
on those operating systems. In such cases, those features cannot be applied on the
unsupported operating systems.
+Keyboard/Mice - Buttons or keys do not work correctly
Likely Cause(s):
Potential hardware issue
Operating system /software settings
USB port issue
Symptom(s):
Single-click results in double-click (mice and pointers)
Repeating or strange characters when typing on the keyboard
Button/key/control gets stuck or responds intermittently
Possible solutions:
1. Clean the button/key with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub, extender,
switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. Windows only — try a different USB port. If it makes a difference, try updating the motherboard
USB chipset driver.
6. Try on a different computer. Windows only — if it works on a different computer, then the issue
might be related to a USB chipset driver.
*Pointing devices only:
If you’re not sure if the problem is a hardware or software issue, try switching the buttons in the
settings (left click becomes right click and right click becomes left click). If the problem moves to
the new button it is a software setting or application issue and hardware troubleshooting
cannot resolve it. If the problem stays with the same button it is a hardware issue.
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