Logitech P710e User Manual

TROUBLESHOOTING :
No audio from the P710e speakerphone
If you're not hearing any audio from your speakerphone, try these suggestions:
Bluetooth
 Check to see that you're playing audio from the correct source device.
 If you have multiple Bluetooth devices connected (you can have up to two), try
disconnecting the other and only playing from one device.
 Move the audio source closer — it might be out of the range of your speakerphone.
 Move other sources of wireless signal away — you could be experiencing interference.
 Adjust the volume on both the audio source and your speakerphone.
 Restart both your speakerphone and the source device.
 Re-pair your device with your speakerphone (see 48251 for help).
 Make sure you have your speakerphone selected as the default audio output device in
both your operating system and softphone or media application.
USB
 Make sure you connect your speakerphone directly to a USB port on the computer and
not to a USB hub or extension.
 Try connecting to another USB port.
 Make sure you have your speakerphone selected as the default audio output device in
both your operating system and softphone or media application.
 Restart both your speakerphone and your computer.
The P710e, like our other conference products, runs on USB connection but also connects to
mobile devices via Bluetooth.
Please follow the steps below to connect the P710e to your device.
BLUETOOTH — MOBILE DEVICES
1. Make sure Bluetooth is activated on your mobile device.
2. Press the power button on the right side of the speakerphone for 3-4 seconds to turn it on.
3. NOTE: You'll hear a tone, the LED indicators will light up blue in a circular pattern, and
the top LED indicator will blink blue.
4. Press and hold the Bluetooth connection button on the right side of the speakerphone for
3 seconds or until you hear the confirmation tone.
5. NOTE: The LEDs will blink blue clockwise indicating that your speakerphone is in
discovery mode.

Logitech P710e Specifications

General

Auto	Yes
Device type	Mobile phone
Product color	Black
Microphone frequency	50 - 8000 Hz
Number of microphones	1
Sensitivity	85 dB
Frequency range	140 - 16000 Hz
Interface	USB/Bluetooth
Headphone connectivity	3.5 mm
Connectivity technology	Wireless
Cables included	USB
Power source type	AC
Master (outer) case width	199 mm
Master (outer) case height	301 mm
Master (outer) case length	311 mm
Master (outer) case weight	4900 g
Package depth	189 mm
Package width	149 mm
Package height	57 mm
Package weight	471.5 g

Weight and Dimensions

Depth	40 mm
Width	120 mm
Weight	275 g

Summary

Troubleshooting No Audio

Bluetooth Audio Troubleshooting

Troubleshoot no audio issues with Bluetooth by checking source, distance, interference, and settings.

USB Audio Troubleshooting

Troubleshoot no audio issues via USB by checking port, connection, and default audio device settings.

Bluetooth Device Connection

Connecting to Mobile Devices

Step-by-step guide to connect the P710e speakerphone to mobile devices via Bluetooth.

Connecting to Windows PCs

Instructions for pairing and connecting the P710e speakerphone to a Windows computer via Bluetooth.

Setting Default Audio in Windows

Configure the P710e as the default playback and recording device in Windows Sound settings.

Connecting to Macs

Instructions for pairing and connecting the P710e speakerphone to a Mac computer via Bluetooth.

Setting Stereo Speaker on Mac

Guide to setting the P710e as a stereo speaker on a Mac for audio output.

USB Device Connection

Connecting to USB Devices

Steps to connect the P710e speakerphone to a computer using a USB port.

Device Recognition and Driver Issues

Troubleshooting Recognition Problems

Steps to resolve issues where the P710e is not recognized by the computer.

Windows Driver Verification

Check Windows Device Manager for proper driver installation for the P710e.

macOS Driver Verification

Verify headset recognition in macOS System Report for proper driver status.

Audio Quality and Advanced Steps

Audio Quality Checks

Steps to ensure proper audio quality, including application settings and local playback.

Advanced Troubleshooting Steps

Advanced steps for mic gain adjustment, processing, and troubleshooting persistence.

Bluetooth Connectivity Troubleshooting

Steps to resolve Bluetooth connectivity loss or connection failure with the speakerphone.

NFC Connection Method

Instructions for connecting the P710e to a device using NFC technology.