Please note the following warranty terms. One-year International
Limited Manufacturer Warranty means that LONGER will provide
the following free warranty services:
• Diagnostics and Evaluation.
• Technical Support.
• Replacement Parts under Warranty terms.
How to handle a warranty case:
Any warranty case must be submitted to our official support
channels (Email: support@longer3d.com). In case the product was
bought from a reseller, contact us first so that we can help you
diagnose the problem, then turn to your reseller for spare parts if
needed.
Documentation needed for a warranty case:
1. Machine purchase order number and channel, nameplate
number on the machine.
2. A brief description of the problem along with the clear evidence
of its presence (e.g., photos or videos).
3. On the initial contact for customer support further tests and
diagnostic steps might be required to identify the cause of the
problem.
4. Some parts of the LASER B1 inevitably “get used up” over time.
For these parts, specific conditions apply, unless failure has
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