Looxcie HD - Troubleshooting Reconnection and Support; Reconnecting to Android Devices; Reconnecting to iOS Devices; App Connection Issues

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SUPPORT
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Click here to email questions to our support team.
U.S. Phone Support
Call: 1-855-LOOXCIE (566-9243) or +1-408-935-2600
Available Monday thru Friday, 9 am to 5 pm Pacific Time
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Copyright © 2013 Looxcie, Inc.
All rights reserved. Looxcie and the Looxcie logo are trademarks
or registered trademarks of Looxcie, Inc. US and international
patents pending. Looxcie Model: LXHD
Follow these steps to connect your Looxcie video cam to a
different Android or iOS smartphone or tablet.
Android
1. Hold record button & slide power switch to Wi-Fi ON
(farthest from micro-USB port). Continue holding
button until switch glows green & then blinks blue
every 3 seconds.
2. Turn on smartphone’s or tablet’s Wi-Fi
(under Settings).
iOS
1. Hold instant clip button & slide power switch to
Wi-Fi ON (farthest from micro-USB port). Continue
holding button until switch glows green.
2. Turn on smartphone’s or tablet’s Wi-Fi
(under Settings).
3. Select your “Looxcie_######” from list of
Wi-Fi networks.
My Looxcie HD is not connecting to the Looxcie app.
> If your Looxcie HD was previously paired with another
phone, it will not be able to be paired with a different
phone unless you first clear the ownership register on the
video cam device.
> The Looxcie mobile app will not connect if it is configured
for a different Looxcie model. Please check the settings
screen and ensure that the proper Looxcie model is
configured.
TROUBLESHOOTING