Lumberjack PR12 - Page 19

17
ReturnsMaterialAuthorisationnumber
given.
1.2.4Thefaultinquestionisnotcausedby
industrialuse,accidentaldamage,fairwear
andtear,wilfuldamage,neglect,incorrect
electricalconnection,misuse,alterationor
repairoftheproductwithoutapproval.
1.2.5Theproducthasbeenusedina
domesticenvironmentonly.
1.2.6Thefault
doesnotrelatetoconsumable
itemssuchasblades,bearings,drivebeltsor
otherwearingpartswhichcanreasonablybe
expectedtowearatdifferentrates
dependingonusage.
1.2.7Theproducthasnotbeenusedforhire
purposes.
1.2.8Theproducthasbeenpurchasedbyyou,
astheguarantee
isnottransferablefroma
privatesale.

2.ClaimsProcedure
2.1Inthefirstinstancepleasecontactthe
AuthorisedDealerwhosuppliedtheproduct
toyou.Inourexperiencemanyinitial
problemswithmachinesthatarethoughtto
befaultyduetofaultypartsareactually
solvedbycorrectsettinguporadjustmentof
themachine.AgoodAuthorisedDealer
should
beabletoresolvethemajorityof
theseissuesmuchmorequicklythan
processingaclaimundertheguarantee.Ifa
returnisrequestedbytheAuthorisedDealer
orLumberjack,youwillbeprovidedwitha
ReturnsMaterialAuthorisationnumber
whichmustbeclearlystatedonthereturned
package,and
anyaccompanying
correspondence.FailuretoprovideaReturns
MaterialAuthorisationnumbermayresultin
itembeingrefuseddelivery.
2.2Anyissueswiththeproductresultingina
potentialclaimundertheguaranteemustbe
reportedtotheAuthorisedDealerfrom
whichitwaspurchasedwithin48hoursof
receipt.
2.3If
theAuthorisedDealerwhosuppliedthe
producttoyouhasbeenunabletosatisfy
yourquery,anyclaimsmadeunderthis
Guaranteeshouldbemadedirectlyto
Lumberjack.Theclaimitselfshouldbe
madeinalettersettingoutthedateand
placeofpurchase,givingabriefexplanation