If you have any questions, concerns or if you would like to order any spare
parts or replacements. Please contact us at support@lunixinc.com and we will
get back to you within 24 hours
The unit did not start properly
OR battery is low
I am unable to start the unit
Press the Power Button for 2sec
OR recharge the unit
You are using an Intensity level that
is too high OR your hands are not
correctly positioned inside the unit
Use I1 Intensity OR try to adjust
your hand in the unit to feel
comfortable
Power outage OR massage
more than 15min OR long
working time, the unit has been
shut off due to overheating
protection
The unit automatically shuts off
after 15min of use. Use the unit
after the motor has been
naturally cooled
The air pump is working Normal behavior
Battery is low
Recharge the unit. If the problem
persists, please contact us at
support@lunixinc.com
The unit is not charging properly
because the connection is not
made properly between the usb
port and usb cable OR the plug
is higher than 5V 2A
The usb cable needs to fit
entirely into the USB port OR
the plug must not exceed 5V
2A
Battery is low OR
intensity level is too low
The massage pressure is
too low
The massage pressure is too
strong
My unit suddenly stopped
working
I hear a faint sound while using
the massager
The airbags are not inflating
I cannot see the blue light
flashing while charging OR the
unit turns on for a few seconds,
then all the lights flash and the
unit powers down
The blue battery charge level
indicator stops blinking once the
unit is fully charged
How do I know when the unit
is fully charged?
Recharge the unit OR
increase intensity level
19
Troubleshooting
When operational problems occur, please refer to the chart below.
Unit not receiving the correct
amount of voltage
Unit stopped charging
Make sure the charger you used
is 5V 2A and the charger (plug
or laptop) must not exceed 5V
PCB problem
Contact us at
support@lunixinc.com for
further assistance
Unit not fully charged and the
heat option takes some time to
achieve the highest temperature
Wait at least 10-12min before
feeling the heat and you can
also wear a regular pair of thin
gloves; thus, you can increase
the heat- feeling
PCB defective
Contact us at support@lunixinc.com
for further assistance
Excessive use
Power off the unit and let it cool
before further use
The display is constantly
turning on and off making a
beeping noise
Heat function not working
Unit changing intensity
programs
Unit is hot
POSSIBLE CAUSEPROBLEM SOLUTION
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