24
TROUBLESHOOTING
COMMON PROBLEMS AND SOLUTIONS
Review the following chart if you are experiencing a minor or common issue. This may alleviate the need to call a
serviceperson.
Problem Possible Reason Solution
Difficulty closing lid
Gasket is not installed properly.
Make sure rubber gasket is behind the ring and firmly pressed
down.
Float valve is positioned up. Lightly press the float valve down.
Difficulty opening lid
Float valve fails to fall after
steam releases.
Lightly press the float valve down with a long utensil like
chopsticks.
Pressure is inside the cooker.
Use the quick release method and position the exhaust valve
to “Venting” and allow the pressure to escape. You will be able
to open the lid once the pressure is released.
Steam escapes from
the bottom of the lid.
No gasket. Install the gasket.
Food fragments attached to
gasket.
Clean the gasket.
Gasket damaged. Replace the gasket.
Lid not closed properly. Open the lid and close it properly.
Steam escapes from
float valve for more
than 2 minutes.
Food fragments attached to
float valve.
Clean the float valve.
Float valve is worn. Replace the float valve.
Float valve does not
rise.
Not enough food or liquid in
the inner pot.
Add additional liquid according to the recipe.
Lid locking pin obstructs float
valve.
Make sure the lid is closed properly. Refer to page 14.
Steam is constantly
releasing from the
exhaust valve.
Exhaust valve is in the “Venting”
position.
Turn the exhaust valve to “Sealing”.
Pressure control fails. Contact customer service.
Display light is not
bright.
Bad contact with socket. Contact customer service.
C1 appears on display.
Sensor fails. Contact customer service.
C2 appears on display.
C5 appears on display.
Temperature is too high because
there is no water inside the
inner pot.
Add water as required.
Temperature is too high because
the inner pot isn’t placed in
properly.
Place the pot in properly.
C6 appears on display. Pressure switch fails. Contact customer service.
symbol is lit up.
The lid is not closed properly. Close the lid properly. Refer to page 14.
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