MakerBot Digitizer - User Manual

Questions and Answers

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Bernard LewisJul 27, 2025
What to do if MakerWare for Digitizer shows a 'MakerBot Digitizer Not Connected' message?
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  Grant GonzalezJul 27, 2025
  If MakerWare for Digitizer displays a 'MakerBot Digitizer Not Connected' message, even though the MakerBot Digitizer is connected via USB, try the following: 1. Make sure the USB cable is securely connected to both the MakerBot Digitizer and your computer. 2. Restart the background service (Conveyor) from the Services menu. This service manages the connection of the MakerBot Digitizer to your computer. 3. Try restarting the MakerBot Digitizer, rebooting your computer, or using a different USB port or USB cable. If the issue persists, further assistance is needed.
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ginajonesJul 31, 2025
What to do if MakerBot Digitizer results in a poor scan?
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  Angela RoyJul 31, 2025
  If you are getting poor scans with your MakerBot Scanner, here are a few things to check: * Make sure your object is well positioned on the turntable, following the object placement guidelines. Try different positions. * Ensure the lighting conditions around your MakerBot Scanner are appropriate for scanning. * Verify you are using the most appropriate scan preset. Some objects may not scan well using any preset. If the issue persists, you might need to recalibrate your lasers and turntable. Clean the camera filter and run both the camera calibration routine and the turntable and lasers calibration routine from the Scanner menu.
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edward81Aug 6, 2025
Why does the camera feed not appear in the viewport on the New Scan screen of my MakerBot Scanner?
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  Jodi MillerAug 6, 2025
  If the camera feed isn't showing up in the viewport on the New Scan screen, try these steps: 1. Restart the MakerBot Scanner and your computer. Also, ensure the USB cable is properly connected to both the computer and the scanner. 2. Restart the background service (Conveyor) from the Services menu. This service manages the connection between the scanner and your computer. If the camera feed still doesn't appear, further assistance is needed.
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Brandon EsparzaAug 10, 2025
Why does the point cloud not build during a scan with my MakerBot Scanner?
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  Tammy PriceAug 10, 2025
  If no points appear in the viewport during a scan, it usually means the camera isn't gathering any data. Check that the lasers are projecting red light onto your object and that the camera filter is correctly positioned over the camera lens. If the lasers are working and the filter is in place, further assistance is needed.
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Randall KramerAug 15, 2025
Why do I receive a 'MultiScan Failed' message with my MakerBot Digitizer?
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  Joshua TaylorAug 15, 2025
  A 'MultiScan Failed' message could appear if: * You tried to combine scans of two different objects. * Lighting conditions changed between the first and second scans. * Your object is fuzzy, reflective, transparent, or very dark, leading to significantly different scan data for each scan. MultiScan Technology should only be used to combine scans of the same object, scanned under similar conditions. If the merge fails, the software will revert to the previous state.
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georgeshepardAug 20, 2025
What to do if the calibration routine fails on my MakerBot Scanner?
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  Victoria JonesAug 21, 2025
  If the calibration routine fails during the turntable or laser calibration, rerun the routine by selecting 'Calibrate Turntable & Lasers' from the Scanner menu. If it fails during camera calibration, rerun it by selecting 'Calibrate Camera' from the Scanner menu, then calibrate the turntable and lasers again. If a calibration section fails a second time, further assistance is needed.

Summary

Safety and Compliance

FCC Declaration

Information regarding FCC compliance and radio frequency interference.

Laser Safety

Details on Class 1 laser safety, parameters, and warnings.

Service

Guidelines and warnings for product service and repairs.

Setting Up Your MakerBot Digitizer

Accessory Checklist

List of all included accessories with the MakerBot Digitizer.

Unpacking Your MakerBot Digitizer

Step-by-step instructions for unboxing the device.

MakerBot Digitizer Placement

Installing MakerWare for Digitizer

Instructions for downloading and installing the necessary software.

Calibrate Your MakerBot Digitizer

Procedure for calibrating the camera, turntable, and lasers.

Set Basic Preferences

Scanning with Your MakerBot Digitizer

Scanning 101

Scan Presets

Scanning an Object

Troubleshooting and Maintenance

Troubleshooting

Addresses common problems like connection issues, calibration failure, and scan errors.

Camera Care

Calibration

Laser Alignment

MakerBot Digitizer Specifications

General

Accuracy	2 mm
Print technology	-
Printing material	Polylactic acid (PLA)
Layer thickness (min)	- mm
Maximum build size (WxDxH)	203 x 203 x 203 mm
Viewing window	No
Model file formats supported	stl, thing
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Yes
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64
Input current	2 A
AC input voltage	100-240 V
AC input frequency	50 - 60 Hz
Bundled software	Makerware
Package depth	521 mm
Package width	470 mm
Package height	244 mm
Package weight	5000 g
Storage temperature (T-T)	0 - 55 °C
Operating temperature (T-T)	15 - 32 °C

Weight and Dimensions

Depth	475 mm
Width	411 mm
Height	203 mm
Weight	2100 g